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As AI and emerging technologies transform the AEC industry, the digital skills gap is becoming one of the greatest barriers to innovation and growth. Drawing on industry research from McKinsey, KPMG, Autodesk, Procore, and others, this session explores why organizations must rethink how they capture, share, and apply knowledge. Discover how building an AI-powered knowledge infrastructure can connect human expertise, company standards, and agentic AI workflows to accelerate technology adoption, reduce rework and risk, improve project performance, and strengthen competitive advantage.
Susan is the Chief Customer Officer of Global eTraining with a focus on developing strategic customer experiences and industry relationships. She is an advocate for lifelong learning and have over 16 years of expertise in implementing innovative training programs for organizations of all sizes and industries. She is a big-picture thinker with a knack for networking and connecting people and opportunities to achieve win-win solutions.
She applies her academic knowledge acquired through two University of Calgary degrees: a B.A. in Sociology with a specialization in organizational dynamics, and the highly regarded Alberta/Haskayne Executive MBA.
As AI and emerging technologies transform the AEC industry, the digital skills gap is becoming one of the greatest barriers to innovation and growth. Drawing on industry research from McKinsey, KPMG, Autodesk, Procore, and others, this session explores why organizations must rethink how they capture, share, and apply knowledge. Discover how building an AI-powered knowledge infrastructure can connect human expertise, company standards, and agentic AI workflows to accelerate technology adoption, reduce rework and risk, improve project performance, and strengthen competitive advantage.
